New York-based acupuncturist Arkady Kiner practices alternative medicine and pain management at American Acupuncture Therapeutics, PC. Possessing more than 19 years of experience, Arkady Kiner has developed strong listening skills and is known for a great bedside manner.
Below are several things you can do to improve your bedside manner:
- Introduce yourself: Several studies have found that the majority of medical patients do not know the correct name of the physician treating them. To correct this, always introduce yourself to patients as soon as you walk into their room or area in the hospital. At the same time, give them information about what role you will have in their overall care. This helps them better remember your name and understand what part you will play.
- Let them talk: After about 20 seconds, many medical care professionals stop their patient and redirect them in an effort to get as much information as possible. However, most patients need about 32 seconds to completely explain their concerns. Instead of cutting patients off, let them tell you their story.
- Sit with patients: Even when you spend a minimal amount of time with patients, sitting down while visiting with them makes patients feel as if you are in the room longer. Not only that, but sitting down helps your patients feel appreciated, valued, and respected.
- Empathize and validate: You might not agree with your patient’s self-diagnosis. But the symptoms they are experiencing that led to that diagnosis are real. Rather than writing off everything they say, listen carefully and reassure them. When you give them information that contradicts their beliefs, make sure you do it respectfully.
