Arkady Kiner, a New York acupuncturist, practices at American Acupuncture Therapeutics, PC. Treating a variety of physical and psychological issues, he uses both acupuncture and massage therapy at his practice. Further, Arkady Kiner maintains a reputation for his strong listening skills.
Physicians and other medical practitioners must be skilled in listening to ensure they provide patients with the correct diagnosis and care. Following are several ways for medical practitioners to improve listening skills:
- Concentrate on the patient. A good portion of communication is nonverbal, so you must be close enough and focused enough to notice the nonverbal cues your patients are giving. This means sitting observing their facial expressions and regularly making eye contact. Continue watching the patient when you talk, and address any changes in your patient’s demeanor.
- Don’t interrupt. On average, physicians interrupt patients within 23 seconds. To avoid this, always let patients finish what they are saying, regardless of whether it requires an explanation. While patients are talking, don’t think about what you’re going to say in response. Give them your undivided attention.
- Take note of the tone. Listening to the tone of a patient’s voice can be helpful. Sometimes, tone tells you more than a patient’s words and may suggest that the patient is struggling with depression, anger, or some physical issue causing distress.
